Talking West Cheshire

Council’s Housing Service launches text messaging service for tenants

17 May 2012

Mobile phoneCheshire West and Chester Council’s Housing Management Service is increasing the number of ways it can communicate with tenants.

A new service now enables text messages to be sent to tenants, informing them of any relevant news, payment issues or appointment details in a fast and effective way.

The Housing Management team is now encouraging tenants interested in being kept up-to-date via text message to contact the team and make sure the personal details held are current.

Executive Member for Prosperity, Councillor Herbert Manley, said: “Tenants have already received a text message from CWC Housing, advising them of the new service and asking if they wish to receive information this way in the future and the response has been very positive.

“We already send a text to customers the day before their repairs appointment to remind them and this new service now means if customers go into arrears we can send a them a message asking if they need to talk to somebody and receive help and advice.

“We can also use the new service to keep tenants updated on more general issues, for example if we know that a component of a specific type of boiler is failing we will send a text to all households who have this type of boiler, to arrange for their boiler to be inspected.

“By continuing to look for new and effective technologies to share information we are working hard to communicate better with our customers.”

Text messages received will display the sender name CWC Housing and cannot be replied to. For security reasons personal information will never be shared in a text message.

For further information, or to register your phone number for the new service please contact the Council’s Housing Management team on 0151 356 6935.